CRM services span training, database integration and CRM needs analysis

Zemma Group's CRM Services address the whole of CRM system implementations — from a needs and benefits analysis to CRM product configuration and business process automation.

A CRM implementation by Zemma Group generally includes:
• CRM Requirements Documentation
• CRM Product Selection Assistance
• CRM Product Configuration
• CRM System Implementation

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Needs and Benefits Analysis
Because your company is unique, Zemma Group analyzes your business thoroughly before embarking on implementation. We look at your products and services, processes, and internal and external communications.

This process enables us to:
1. Recommend the right CRM solution for your organization, and estimate the cost of implementation.
2. Identify aspects of your business that will benefit from the CRM implementation.
3. Define operational and organizational challenges.
4. Plan a staged implementation and rollout.
5. Measure the success of the implementation using realistic metrics jointly defined by Zemma Group and the client.

Business Process and Workflow Automation
Automation helps to maximize the power of your CRM process by improving operational efficiencies and by minimizing or eliminating data entry and error in increasing the overall communication among all members of your team. Zemma Group uses embedded CRM scripting or custom Visual Basic scripting to automate important business processes within your CRM system.

Automated processes and workflow include generating customer letters and/or e-mail communications at each phase of the sales process, forecasting and sales summaries, scheduled data transfers, cross-promotions and much more.